Contact
Contact us
Write to the team, request support, share a suggestion, or ask how to use the platform. We read every message.
Contact us
General questions, partnerships, press, and product suggestions.
Help center
How to use SEASPIR
SEASPIR is a multi-vendor marketplace: buyers shop across stores, and sellers run their own branded storefront on a SEASPIR subdomain. Follow the guides below from first signup to your first order or live store.
What is SEASPIR?
Think of SEASPIR as two experiences in one platform:
- For buyers — browse seller stores, add products to cart, checkout safely, and track orders from your account.
- For sellers — verify your identity, launch a store on something like yourbrand.seaspir.com, manage products from store admin, and receive payouts after escrow clears.
After you create an account you pick a role once. You can always come back later if you want to become a seller.
1. Create your account
Everyone starts here — buyers and sellers use the same signup.
Fill in your details
Enter your Name, Email, Phone Number, and Password (at least 6 characters).
Verify your email
SEASPIR sends a 6-digit OTP to your email. Enter that code to finish creating the account. After a successful verification you are signed in automatically.
Choose how you want to use SEASPIR
You land on Choose your role. Pick one:
- Continue as Customer — shop the marketplace. You go to the homepage.
- Become a Seller — start Trusted Seller verification, then store creation.
2. Shop as a customer
Use this path if you mainly want to buy from SEASPIR stores.
Discover stores
On the homepage explore popular stores and categories. Each live store has its own look and its own URL (for example a subdomain like brand.seaspir.com).
Browse & add to cart
Open a store, view products, and add items to the cart. Follow the store's checkout flow to place an order.
Pay safely
For eligible online payments, funds can go through SEASPIR Escrow so you have a short inspection window after delivery before money is released to the seller. COD may follow different seller rules.
Track orders & manage your account
When signed in, open the avatar menu (top right):
- My Orders — see order history and status.
- Account Settings — update your profile details.
3. Become a seller & launch a store
Sellers must verify identity before deploying a live store. You can browse store templates while verification is in progress.
Choose Become a Seller
On /choose-role, select Become a Seller. You are taken to Trusted Seller document verification.
Complete KYC verification
On /kyc-verification, submit the required identity and business details (for example CNIC, address, payout info, and photos). SEASPIR reviews this to mark you as a Trusted Seller.
After you submit, you can keep browsing the platform. Deploying a live store requires a VERIFIED KYC status.
Open Store Creation
Go to /store-creation. You will see two pathways:
- Ready-made (free) — pick a catalogue template and deploy quickly.
- Custom / PRO — deeper design control, Pro templates, and admin-panel styling via /seller/custom.
Deploy your store
Choose a store name and subdomain (slug). When KYC is verified, deploy. SEASPIR seeds a starter catalogue for ready-made stores so you are not starting from a blank page.
After deploy you can open either the live storefront or the store admin (products, theme, orders for that store). Admin lives on the store URL (for example yourstore.seaspir.com/admin), not inside the main SEASPIR navigation.
Manage stores & wallet
From your avatar menu (once you are a seller):
- Seller Dashboard / Stores — list your stores and jump to admin or live URL.
- Wallet — view balances and payout-related activity after escrow clears.
4. Escrow, delivery & refunds
For eligible online (gateway) orders, payment can be held in SEASPIR Escrow. After delivery is confirmed, buyers typically get a 24-hour inspection window. If nothing is disputed in time, funds can progress toward seller payout (fees and compliance checks may still apply).
- Damaged, wrong, or missing items should be reported with clear evidence within the policy window.
- COD and some special cases may not use the same automated escrow timeline.
- Full rules live in the Refund, Return & Escrow Dispute Policy.
5. Finding your way around
- Header — Home, About, Contact, Store Creation, SEASPIR PRO. When logged in, the avatar replaces Login / Sign Up.
- Store Creation — /store-creation is the seller hub for templates and deploy (KYC-gated for going live).
- Need help? Use the Help tab for how-to questions (help@seaspir.com), the Support tab for account/order issues (support@seaspir.com), and Contact us for general messages or suggestions (contact@seaspir.com).
Policies: Terms · Privacy · Refunds & Escrow